Navigating the Storm: Parcel, E-commerce, and Logistics Growth Strategies
10.00- 13.00 | Tuesday, 21 October
We are facing a dynamic and often tumultuous landscape of parcel, e-commerce, and logistics. The industry is perpetually "Navigating the Storm," facing rapid growth, evolving consumer demands, and continuous disruptions. What are profitable growth strategies for businesses to not only survive but thrive amidst these challenges?
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Parcel + PostWhat are the critical strategies logistics leaders must embrace to navigate and succeed in today's volatile and unpredictable global landscape? What does it take to build resilient supply chains, leverage emerging technologies, and foster agile operations that can quickly respond to disruptions, geopolitical shifts, and evolving customer demands? The panellists will discuss actionable insights on digital transformation in logistics and developing a culture of continuous adaptation to ensure sustained profitability and competitive advantage in the "new normal."
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Parcel + Post
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Parcel + PostWhat are the critical needs for logistics companies to embrace digital transformation to remain competitive and drive sustainable growth in today's rapidly evolving global landscape? How can cutting-edge technologies like AI, IoT, blockchain, data analytics, and automation not just enhance efficiency and reduce costs, but also create entirely new business models and elevating customer experiences? Panellists will highlight real-world applications and practical strategies for integrating innovations and new technologies to adapt to changing market demands, anticipate disruptions, and unlock new revenue streams.
Beyond the Click: Thriving in the Evolving E-commerce Ecosystem
14:00 - 17:00 | Tuesday, 21 October
Our e-commerce sessions delve into the critical strategies and innovations essential for parcel carriers and logistics providers to succeed in today's dynamic e-commerce landscape. They look past the initial online purchase to explore the entire post-click journey, examining how businesses can optimize last-mile delivery, enhance customer experience, leverage data analytics, and adapt to emerging trends.
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Parcel + PostWhy is a superior Customer Experience (CX) no longer a differentiator but an absolute necessity for success in the dynamic parcel delivery industry? Panellists will explore how evolving customer expectations – driven by the demand for reliability, speed, visibility, and convenience – are reshaping the entire logistics landscape. How can we go beyond simply delivering packages to proactive communication and to creating memorable unboxing experiences?
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Parcel + Post
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Parcel + PostThis session dives into the complexities of selling globally online, focusing on how businesses can delight international customers through seamless delivery and returns, while expertly navigating diverse customs regulations, taxes, and logistical hurdles inherent in cross-border e-commerce. Panellists will also discuss how efficient and customer-friendly return processes can enhance brand perception and encourage repeat business.
Reaching the Customer: From Checkout to Doorstep (or Locker!)
10.00 - 13:00 | Wednesday, 22 October
How to optimize the crucial final steps of the customer journey: efficiently delivering parcels from the moment of purchase to the customer's preferred receiving point, be it their doorstep or a convenient locker? Panellists will delve into strategies for seamless, cost-effective, and customer-centric delivery.
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Parcel + PostThis session focuses on the evolving expectations of today's recipients, exploring how convenience, personalization, and flexibility redefine the parcel delivery experience. Panellists will unpack what these buzzwords truly mean in practice and reveal actionable strategies for carriers and retailers to exceed customer demands and build lasting loyalty.
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Parcel + PostHow can embracing circularity drive new revenue streams, reduce costs, enhance brand reputation, and build more resilient supply chains in the dynamic parcel sector? Panellists will discuss case studies that reveal opportunities for circularity models that have a strong impact and lead to new revenue streams.
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Parcel + PostOut-of-Home (OOH) and locker networks are transforming parcel delivery. Panellists will discuss the strategic advantages OOH networks can offer, from reducing last-mile costs and environmental impact to enhancing customer convenience and security. Discover how optimizing beyond-the-doorstep solutions can significantly boost efficiency and customer satisfaction in today's parcel operations.
Beyond Human Limits: Unleashing Logistics Potential
14.00 - 17.00 | Wednesday, 22 October
Discover how cutting-edge technologies are revolutionizing logistics, pushing beyond traditional boundaries set by manual processes and human capabilities. How will innovations in automation, artificial intelligence (AI), and advanced robotics not just optimize workflows but create entirely new paradigms for efficiency, speed, and accuracy in the supply chain?
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Parcel + PostExplore how Artificial Intelligence (AI) and Machine Learning (ML) are revolutionizing logistics by enabling predictive capabilities and smarter decision-making. Attendees will delve into real-world applications where AI/ML optimize everything from demand forecasting and inventory management to route planning and last-mile delivery. Discover how to leverage data-driven insights to transform logistics operations and gain a competitive edge in an increasingly dynamic market.
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Parcel + Post
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Parcel + PostWhich are the transformative technologies and groundbreaking concepts poised to redefine the future of logistics? In this session, we'll move beyond current innovations to explore what's next, offering a glimpse into how emerging advancements will reshape supply chains, optimize operations, and create new competitive advantages.
Reimagining Logistics
10.00 - 13.00 | Thursday, 23 October
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Parcel + PostHow are cutting-edge technologies revolutionizing the supply chain, offering unprecedented opportunities for competitive advantage? Our panellists will discuss how forward-thinking logistics providers are leveraging innovations to enhance efficiency, reduce costs, and deliver superior customer experiences.
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Parcel + Post
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Parcel + PostWhich are the transformative forces redefining the global supply chain, and what are the key trends that will have the biggest impact on the parcel and logistics sector? Join this last session of the conference to understand the key trends shaping tomorrow's resilient, efficient, and customer-centric supply networks.
