October 21, 22 & 23, 2025
Hall 10, 11 & 12, RAI Amsterdam, Netherlands

Parcel Post Conference Programme 2025

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The CX Imperative

21 Oct 2025
Parcel + Post
Beyond the Click: Thriving in the Evolving E-commerce Ecosystem

Why is a superior Customer Experience (CX) no longer a differentiator but an absolute necessity for success in the dynamic parcel delivery industry? Panellists will explore how evolving customer expectations – driven by the demand for reliability, speed, visibility, and convenience – are reshaping the entire logistics landscape. How can we go beyond simply delivering packages to proactive communication and to creating memorable unboxing experiences?

Speakers
Lars-Olaf Scholl, CEO - PIN AG
Kishan Mishra, Last & First Mile - Strategy and Transformation - IKEA
World map in cyber security style

Interested in becoming a sponsor?

 

Become a Sponsor and unlock unique commercial opportunities. With a diverse audience of industry professionals, thought leaders, and innovators, this is the perfect platform to position your brand and gain unparalleled visibility, credibility, and access to a targeted network of decision-makers. We offer a variety of sponsorship packages to suit your needs, from exclusive title sponsorships to customizable options. Each package is designed to maximize your exposure and impact before, during, and after the event. 

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