Strategic Adaptation: Thriving in the New Normal of Logistics
2. Anticipating the main five trends in e-commerce logistics: 3F + G + D.
3. Leading and redefining the e-commerce last-mile delivery
Think Like a Platform. Act Like a Partner. Deliver the Experience
Ivana Vrviščar, Board Member - Pošta Slovenije Group
What happens when a national postal operator puts the customer—not the process—at the center of every decision?
In her presentation, Ivana Vrviščar will reveal how Pošta Slovenije transformed its culture and operations by embedding an NPS-driven mindset across all customer touchpoints and launching the first voice AI agent in SEE region. The result: international recognition as Postal Operator of the Year and a radically more agile, responsive organization by rewriting customer expectations, operational speed, and innovation strategy.
Ivana will challenge the audience to rethink leadership, platform strategy, and what real transformation requires in today’s world.
And that’s not about technology by itself.
The e-commerce landscape has changed, what does that mean for the carrier strategy
Alexander van Schie, CSO Group Strategy and M&A - PostNL
In the ’10s, the market grew fast in volume, which during the pandemic accelerated. Now the e-commerce playfield consolidates, e-tailers focus more on profitability, putting pressure on cost of delivery and therewith delivery rates, impacting the operating and business models. How to address these challenges as a carrier?
