Speakers

As the General Manager of the Europe Parcel Network at Cainiao Network, the logistics arm of Alibaba Group, I lead a $800 million business that delivers over one million parcels a day across the region. I have more than ten years of experience in the logistics and e-commerce industry, and an MBA from INSEAD, one of the world's leading business schools. In my role, I leverage my skills in business development, strategy, partnerships, and stakeholder management to drive the network's growth, performance, and customer satisfaction. I work with a diverse and high-performing team of over 200 people, and collaborate with internal and external partners, including carriers, service providers, and local authorities, to ensure smooth and efficient operations, compliance, and quality. I also harness data, technology, and innovation to optimize the network's processes, costs, and revenue. Some of my key achievements include securing a large contract with a major European e-commerce platform, launching a new cross-border service to expand the network's reach and capacity, and implementing a series of quality and safety improvements that resulted in a 25% reduction in customer complaints and a 15% increase in delivery speed. I am passionate and driven to deliver exceptional customer service, operational excellence, and business growth, and I enjoy working in a fast-paced and dynamic environment that challenges me to learn, grow, and make an impact. I am always looking for new opportunities to collaborate, innovate, and create value for the network, the company, and the customers.