DAY 2 - WEDNESDAY, 22 OCT DAY 3 - THURSDAY, 23 OCT EXHIBITION STAGES
Day 1 - Tuesday, 21 October
Navigating the Storm: Parcel, E-commerce, and Logistics Growth Strategies
10.00- 13.00 | Tuesday, 21 October
We are facing a dynamic and often tumultuous landscape of parcel, e-commerce, and logistics. The industry is perpetually "Navigating the Storm," facing rapid growth, evolving consumer demands, and continuous disruptions. What are profitable growth strategies for businesses to not only survive but thrive amidst these challenges?
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Parcel + Post1. Strategic positioning across the entire value chain of e-commerce.
2. Anticipating the main five trends in e-commerce logistics: 3F + G + D.
3. Leading and redefining the e-commerce last-mile delivery -
Parcel + PostWhat happens when a national postal operator puts the customer—not the process—at the center of every decision? In her presentation, Ivana Vrviščar will reveal how Pošta Slovenije transformed its culture and operations by embedding an NPS-driven mindset across all customer touchpoints and launching the first voice AI agent in SEE region. The result: international recognition as Postal Operator of the Year and a radically more agile, responsive organization by rewriting customer expectations, operational speed, and innovation strategy.
Ivana will challenge the audience to rethink leadership, platform strategy, and what real transformation requires in today’s world.
And that’s not about technology by itself. -
Parcel + PostIn the ’10s, the market grew fast in volume, which during the pandemic accelerated. Now the e-commerce playfield consolidates, e-tailers focus more on profitability, putting pressure on cost of delivery and therewith delivery rates, impacting the operating and business models. How to address these challenges as a carrier?
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Parcel + PostWhat are the critical strategies logistics leaders must embrace to navigate and succeed in today's volatile and unpredictable global landscape?
What does it take to build resilient supply chains, leverage emerging technologies, and foster agile operations that can quickly respond to disruptions, geopolitical shifts, and evolving customer demands?
The panellists will discuss actionable insights on digital transformation in logistics and developing a culture of continuous adaptation to ensure sustained profitability and competitive advantage in the "new normal." -
Parcel + Post
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Parcel + PostWhat are the critical needs for logistics companies to embrace digital transformation to remain competitive and drive sustainable growth in today's rapidly evolving global landscape?
How can cutting-edge technologies like AI, IoT, blockchain, data analytics, and automation not just enhance efficiency and reduce costs, but also create entirely new business models and elevating customer experiences?
Panellists will highlight real-world applications and practical strategies for integrating innovations and new technologies to adapt to changing market demands, anticipate disruptions, and unlock new revenue streams.
Join us for presentations, followed by a panel discussion. Click the session title for more details.
Beyond the Click: Thriving in the Evolving E-commerce Ecosystem
14:00 - 17:00 | Tuesday, 21 October
Our e-commerce sessions delve into the critical strategies and innovations essential for parcel carriers and logistics providers to succeed in today's dynamic e-commerce landscape. They look past the initial online purchase to explore the entire post-click journey, examining how businesses can optimize last-mile delivery, enhance customer experience, leverage data analytics, and adapt to emerging trends.
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Parcel + PostWhy is a superior Customer Experience (CX) no longer a differentiator but an absolute necessity for success in the dynamic parcel delivery industry?
Panellists will explore how evolving customer expectations – driven by the demand for reliability, speed, visibility, and convenience – are reshaping the entire logistics landscape. How can we go beyond simply delivering packages to proactive communication and to creating memorable unboxing experiences?
Join us for presentations, followed by a panel discussion. Click the session title for more details. -
Parcel + PostThriving in E‑Commerce: Smart, Agile & Digital by Design
Eeuwe reflects on how PostNL’s move from ""doing digital"" to truly ""being digital"" - by embedding agile ways of working and a digital-first mindset - was a necessary foundation to unlock the next phase of transformation. And Eeuwe now explores this next phase with us: how staying ahead of the curve in areas like GenAI and cutting-edge algorithmic planning and data solutions enables PostNL to shape - not just follow - e‑commerce trends. With forward-thinking applications already in use, he shows how anticipating receiver needs and empowering customers with intelligent, seamless delivery and smart digital solutions makes PostNL a true enabler of growth and loyalty in an increasingly demanding market. -
Parcel + PostJoin us for presentations, followed by a panel discussion From Checkout to Doorsteps: creating beauty and value with outstanding customer experienceJoint presentation by La Poste and NOTINOSanae Mursc ...
