The postal sector is essential for global communication and commerce, yet it faces challenges such as digital transformation, evolving market expectations and the need for increased collaboration. The aim of this forum is to bring together postal operators and wider postal sector players to discuss strategies for creating a more inclusive, collaborative and efficient postal ecosystem against the backdrop of rapid technological changes. As a supporting foundation and fulfilling its role as the primary forum for international postal cooperation, the UPU will provide an opportunity for dialogue on effective collaboration in order to build bridges between postal operators and their potential transport, technology, e-commerce, logistics and other partners.
12:30 – 13:30
Reception in celebration of the UPU’s 150th anniversary
13:30 – 13:45
Welcome remarks
13:45 – 14:15
Keynote session on artificial intelligence
Next-generation technologies such as artificial intelligence (AI) have become a source of both inspiration and anxiety for businesses and entire industries. The UPU’s keynote speaker will delve into some of today’s most pressing questions on the topic of AI. This session will provide insight into whether the postal and logistics sector is embracing AI effectively com¬pared to other industries globally, consider whether we are overestimating the impact of intelligent solutions on our business, and examine ways in which AI might help us to define a roadmap to success for the sector.
14:15 - 15:15
Coffee break at the UPU stand
15:15 – 16:00
Round table on intelligent solutions for the postal sector
Inspired by the keynote session on AI, leaders from posts and technological partners will dive deeper into how the sector can apply intelligent solutions to better anticipate and meet customer needs. They will examine ways in which posts and wider postal sector players can use AI to optimize their collaboration.
Follow-up pitch from the UPU
16:00 – 16:30
Q&A with panelists
9:30 – 10:30
Coffee break at the UPU stand
10:30 – 11:00
Keynote session on cybersecurity
As technologies become more sophisticated, so do those who seek to abuse them. Customer trust is a key component in the survival of any business and, in our rapidly chang¬ing world, cybersecurity is a cornerstone in maintaining that trust. But how can organizations ensure that they are agile enough to implement cybersecurity solutions today that will con¬tinue to protect them and their customers tomorrow? Are traditional cybersecurity solutions still relevant, or should we skip ahead? The UPU’s keynote speaker will guide visitors towards the answers to these questions.
11.00 – 11:30
Coffee break at the UPU stand
11:30 – 12:15
Round table on modern cybersecurity considerations for the postal sector
Following on from the preceding keynote session, leaders from posts and technology part¬ners will have the opportunity to discuss the sector’s current situation and investigate ways and means to safeguard customers by cooperating on agile cybersecurity solutions.
Follow-up pitch from the UPU
12:15 – 12:45
Q&A with panelists
12:45 – 14:30
Lunch break
14:30pm – 15:15
Partnership showcase
Posts and their partners will share their success stories and best practices for implementing intelligent solutions to the benefit of their customers and bottom line.
An Post (Ireland) and Hurricane Commerce will highlight their partnership, which strives to ensure the efficiency of cross-border e-commerce deliveries by leveraging Hurricane’s data solutions for duty and tax calculations. This collaboration will result in smoother customs processes and compliance, improving the overall experience for An Post’s customers.
Ukrposhta and AfterShip will share how they developed a special API, enabling Ukrainian merchants to sell and fulfil cross-border orders on platforms like Etsy and eBay, helping to track nearly 200,000 packages monthly and supporting Ukrainian merchants while preserving Ukrposhta’s shipping volumes.
15:15 – 15:45
Coffee break at the UPU stand
15:45 – 16:30
Partnership showcase
Posts and their partners will share their success stories and best practices for implementing intelligent solutions to the benefit of their customers and bottom line.
16:30 – 17:00
Coffee break at the UPU stand
