Speakers

Sandra Bosma is Director of Customer Experience Management at PostNL, where she champions a customer-first approach across the organization. By integrating digital innovation with human insight, Sandra ensures that every touchpoint - from order to delivery - enhances the customer journey. Her leadership has been pivotal in transforming PostNL's services to meet evolving expectations for reliability, speed, and transparency. At the Parcel & Post Expo, Sandra will share how embedding customer-centric strategies not only improves satisfaction but also drives sustainable growth in the competitive parcel delivery landscape.