Speakers

Jacek Powałka is widely recognized as one of the pioneers of modern Out-of-Home logistics and one of the most experienced practitioners in the global parcel locker industry. As former Marketing Director, Chief Product Officer and Customer Experience Leader at InPost, he helped transform parcel lockers from an emerging delivery concept into one of the most widely adopted and customer-loved delivery methods in Europe. Together with his teams, he designed and scaled two of Europe's largest OOH networks: InPost (70,000+ parcel lockers globally) and Allegro One Box (11,000+ parcel lockers). Throughout his career, Jacek has been responsible for developing multiple generations of parcel lockers, mobile applications, customer journeys, loyalty programmes, merchant-facing solutions and operational standards. He was also behind innovations such as label-free parcel dispatch, helping redefine convenience and customer experience in last-mile logistics. His work has focused on one of the biggest challenges in OOH logistics: changing consumer behaviour at scale. The solutions and customer experience strategies developed under his leadership contributed to achieving industry-leading customer satisfaction levels, including Net Promoter Scores exceeding 80. Jacek's experience extends far beyond Europe. He has advised and supported parcel locker and OOH projects across the UK, France, Italy, Australia, Brazil, Chile, Hong Kong, Singapore and Central & Eastern Europe, giving him a unique perspective on both mature and emerging OOH markets. He is also the author of The Ultimate Handbook for Successful Parcel Locker & PUDO Networks, considered one of the first comprehensive playbooks for designing, scaling and operating large-scale OOH delivery ecosystems.