The Experience Advantage: Aligning Retail, Carrier & Platform Journeys
24 Sept 2026
Leadership Conference
Conversion & Revenue Growth
eCommerce Operations & Fulfilment
eCommerce Growth & Strategy
Operations & Efficiency
Supply Chain, Delivery & Fulfilment
eCommerce Growth & Cross-Border Commerce
Industry Trends & Opportunities
Customer Experience & Loyalty
In today’s hyper-competitive logistics landscape, customer experience is no longer owned by a single player, it’s shaped across the entire ecosystem. This session will explore how seamless coordination across these touchpoints drives loyalty, efficiency, and growth.
Chairperson
