The AI-Powered Logistics Workforce: How Digital Assistants and Smart Automation Are Reshaping Last-Mile Delivery As logistics networks grow in scale and complexity, critical operational knowledge is often locked within individuals, disconnected systems and geographically distributed teams. This creates delays, inconsistent decisions and unnecessary operational effort. In this session, Hannes Kaufmann demonstrates how AI Assistants can transform operational expertise into instantly available organizational knowledge. By combining conversational AI, operational data and process automation, logistics providers can accelerate problem solving, improve service quality and increase operational efficiency. The session further shows how these AI capabilities can be integrated with smart parcel locker solutions to automate handover processes, enhance customer experience and create the foundation for the next generation of intelligent last-mile operations.