From ETA to Experience: The Royal Mail Case
23 Sept 2026
Last Mile Hub
eCommerce Operations & Fulfilment
Operations & Efficiency
Supply Chain, Delivery & Fulfilment
AI, Automation & Emerging Technologies
Industry Trends & Opportunities
Customer Experience & Loyalty
We explore how consumer expectations are reshaping parcel delivery. Drawing on Bettermile’s latest UK consumer research and the Royal Mail case study, he looks at how real-time data and last-mile intelligence can move tracking beyond static updates: delivering more precise ETAs, greater visibility and a more connected customer experience
Speakers
