Postal operators must move beyond declining mail and low-margin parcel delivery. Their future depends on choosing a clear role in eCommerce logistics, and executing it fast. This transformation requires navigating economic, political, social, and environmental tensions linked to public service obligations and fast-growing cross-border eCommerce. The central strategic challenge is no longer whether to adapt, but which position to choose - and how quickly to execute it.  

Postal Services at a Turning Point: Navigating the Shift from Mail to E-commerce Logistics

• 15:00 Introduction - Derek Osborn, Managing director - Whatnext4u
• 15:04 Transformative change - Natalia Navin, Chief People Office - POS MALAYSIA
• 15:12 Rethinking the rules of growth - Brody Buhler, CEO - Escher Group
• 15:20 Turning Data into Last-Mile Performance - Narvik Meier, Product Owner - Tour Planning - Swiss Post
• 15:28 Financial Inclusion & MSME Empowerment - Hans Boon, Managing director - Postfinance International Development B.V.
• 15:36 Panel discussion - Hugo Pacheco, Founder - The Barefoot Economist; Robert Jordan, CEO - The Information Factory; Dame Damevski, Director, International Markets - e-Boks; Jacob Johnsen – iPostes & Co-editor
• 15:56 From Decline to Strategic Renewal - Kornelia Reifenberg, Partner - Simon-Kucher
• 16:04 Resilience in Warehousing Logistics - Jacob Johnsen, CEO - Ipostes.com
• 16:12 The Noise of Innovation - Julia Lockman, Junior Partner - Omnic
• 16:20 Private operator in Denmark - Peter Holm Westh, Chief of Distribution - DAO A/S
• 16:28 Summary and Official Book Launch - Derek Osborn, Editor
• 16:30 Close