Retail stores are increasingly becoming fulfillment points for their own e-commerce operations. But when every collection requires a member of staff to find an order, verify the customer and hand it over, online growth begins to disrupt the physical store. For specialist employees such as pharmacists or beauty consultants, that means less time for the work customers actually need them to do.

The Mini Locker turns this manual handover into a secure, self-service process. Unlike a dropbox designed primarily for returns and sending, it provides individual compartments for order collection while also supporting returns and outbound parcels.

Its compact construction allows it to be incorporated into existing retail shelving rather than installed as a large, separate logistics unit. Store teams can place prepared e-commerce orders into the compartments at a convenient moment, while customers collect them independently instead of waiting at the counter.

The solution is particularly relevant for pharmacies, health and beauty retailers, convenience formats, electronics stores and other specialist chains with a strong online channel but limited floor space. It helps retailers extend collection capacity without creating a dedicated collection desk, adding permanent staff or redesigning the entire store.

Delivery choice has a direct effect on conversion: 81% of shoppers surveyed by DHL said they would abandon a purchase if their preferred delivery option was not available.* The Indoor Mini Locker gives retailers another flexible option while protecting the quality of the in-store experience.

*Market data source: DHL E-Commerce Trends Report 2025, based on 24,000 shoppers across 24 markets.