BRIEF BUSINESS DESCRIPTION 

Don Disfraz is a company founded in 2007 and specialized in the online sale of costumes, accessories, and party decorations. Based with headquarters and warehouses in Ponteareas, Galicia, they distribute their products to customers throughout Europe via their ecommerce platform and various marketplaces. The company has established itself as a major benchmark not only in Spain but across the entire continent, currently standing as one of the leading online costume stores in Europe, with a logistics structure prepared to offer fast deliveries in different countries.

WHAT CHALLENGE DID YOU WANT TO SOLVE?

Before installing Community Locker smart lockers, picking up orders at our facilities required the direct intervention of an employee. Every time a customer came to pick up their order, they rang the bell and a team member had to interrupt their tasks to assist them and make the delivery. This situation was especially notable during peak periods, such as Carnival or Halloween, when pickups were constant and could occur practically every minute.

Something similar happened with returns, since customers had to ring the bell or come directly to the office to manage them, which generated new interruptions in the team’s daily work.

WHY DID YOU CHOOSE COMMUNITY LOCKER?

We chose Community Locker primarily for the customer service received from the very beginning. The sales team perfectly understood our project and our needs, and also facilitated several meetings with the software team to resolve all our doubts and study how to adapt the solution to our specific operations in a personalized way.

That closeness and adaptability were decisive when choosing Community Locker for our project.

HAVE YOU NOTICED AN IMPROVEMENT IN ORDER MANAGEMENT?

Yes. With the installation of the Click & Collect lockers, we have managed to streamline and automate both the order pickup and return processes. Now, when we receive an order for pickup at our facilities, the team only has to prepare it and deposit it in the corresponding locker, without needing to wait for the customer’s arrival.

This allows us to save considerable time, reduce interruptions, and make more efficient use of team resources, especially during campaigns with higher order volumes. In the case of returns, the process has also been simplified: the customer submits the request through a return form and can drop the package directly into the locker without needing an employee to assist them personally.

“Community Locker’s Click & Collect smart lockers save us considerable time in order management and improve the efficiency of our resources”

Roberto Domínguez, CEO of Don Disfraz